Bracing For The Storm

Posted By on December 10, 2014

Central Valley Cable Is Bracing For The Storm!

As Gualala is bracing for the approaching storm, Central Valley Cable is doing the same. Plant Manager, David Ramsey, has been working with local machanic David Wise to repair and replace vital parts on the genterator at our headend facility in Gualala in preparation of what the Weather Channel says could be the worst storm in more than a decade.

Central Valley Cable has been placing battery back-ups through out the plant during the last couple of years trying to beef-up the system’s backbone, which has helped during recent power outages. The generator at the is on an automatic switch that powers up within seconds of a power failure. The number of potable generators is very few, but please know that CVC is and will strive to keep our customers connected to all of our services throughout and regardless of the weather.

Please remember that safety will always come first. Please unplug your equipment should there be a string of “brown outs”. This may prevent any possible blowups or burning of electronics.

CVC will try to keep the message machine updated to inform customers of current outages. Please leave a brief message to alert us of your issue or area, and know that the technicians are working hard to keep up with everything.

                         Above all else, Central Valley Cable appreciates your patience during this busy time, and always!

!!BE SAFE!!

PAY YOUR CVC BILL ON-LINE

Posted By on June 3, 2014

CENTRAL VALLEY CABLE CUSTOMERS can now pay their bill on-line with our Secure Direct-Pay link from our home page. It’s as easy as clicking on the “Pay Your Bill On-Line” link below the picture of the sunset. It’s beautiful, It’s easy and it saves time and money.

DID YOU KNOW?

CVC customers can monitor their bandwidth usage from our home page. It’s as easy as clicking on the “My Account portal” and signing in with your cvcca.com email address that was given to you by our staff. If you don’t have one, please call the business office durning normal business hours and request your new cvcca.com email address. Each CVC account is allowed up to 5 email addresses.

Are You Doing Your Part to Conserve?

Central Valley Cable is enabling our customers to “Go Green” 

Even if it is just one of the bills you receive monthly, you can receive your CVC bill via  Email Statement

The statements come in the same format as the ones that are mailed out through the postal system, and are ready for you to print or digitally file after using our convient On-Line Bill Pay.

HI-SPEED INTERNET JUST GOT FASTER!!! BANDWIDTH ALLOWANCE JUST GOT BIGGER!!!

Posted By on July 23, 2013

2-WAY INTERNET SPEED & PRICES

EFFECTIVE JULY 1ST 2014

 

PACKAGE    SPEED        ALLOWANCE            PRICE

ECONOMY    (UP TO)     1MEGX1MEG    10 GIG/MO.        NO DISCOUNT $24.99

================================================================

SUPER LITE    (UP TO)    2MEGX1MEG    20 GIG/MO.            $44.99

        CABLE SUB.    /$10.00 disc.        $34.99

================================================================

LITE        (UP TO)     3MEGX1MEG    30 GIG/MO.            $54.99

                     CABLE SUB. /$10.00 disc.        $44.99

================================================================

REG-PREM    (UP TO)           6MEGX1MEG           60 GIG/MO.                                                    $79.99

            CABLE SUB.    /$10.00 disc.        $69.99

================================================================

ELITE-RES    (UP TO)        10MEGX1MEG          100GIG/MO.            $89.00

        CABLE SUB. /$10.00 disc.        $79.00

================================================================

ELITE-BUS     (UP TO)      12MEGX1MEG        200GIG/MO.                       $109.00

 

!!!! EMAIL STATEMENTS AVAILABLE !!!!

Posted By on April 11, 2013

SAVE TIME, MONEY, AND PAPER

By having your monthly statements emailed to you, you can save time by not having to wait for the postal system to deliver your mail. Having your utility bills promptly on the first, allows you to better plan monthly finances. 

By having your monthly statements emailed to you, you will be saving money. Paper, ink/toner and postage is very costly these days. By saving CVC the extra costs of the products needed to send physical statements through the postal system, CVC then turns that savings on to our customers. Allowing for bigger better services to be added.

By having your monthly statements emailed to you, you are eliminating a tremendous amount of wasted paper. There is a very large number of CVC customers that use some sort of Bill Pay service online. That means the 2 envelopes and the paper statement is very probably going into the trash or (hopefully) the recycle bin. Why not start at the source? 

Call CVC @ (707)884-4111

!Request EMAIL STATEMENTS today!

 Take part in restoring the eco system. Every little bit helps. Today it’s your statement, soon you will be able to pay your bill securely on this site too!

VIEW YOUR ACCOUNTS FROM THIS PAGE!!!

Posted By on April 11, 2013

You can view your Internet Service account and your Telephone Service account from this page!

By clicking on the “MY PHONE PORTAL” link at the top of this page, you can view the services that come with your CVC VoIP telephone service. You can manage your Voice Mail, and many other packages that are included in your service. You can learn how to use the different features that are available to you too.  

By clicking on the “MY ACCOUNT PORTAL” you can view the features included in your Internet Service, receive tech support for certain issues, and monitor your bandwidth usage.

Use your CVCCA.com email address! If you don’t know what it is, or if you don’t have one, please call the business office @ 707-884-4111 during business hours. Or, you can call IBBS 24 hours a day to receive live tech support. Please have your account information available when you call.

Rate Change Effective April 1, 2014 For Cable TV ONLY

Posted By on April 11, 2013

Effective April 1, 2014, Central Valley Cable will have the following rate changes tothe following Cabled TV Packages ONLY:

BASIC   TV                         $58.00

SENIOR BASIC                $56.00

LifeLine                                $26.00

CINEMAX                         $13.60

HBO/MAX COMBO        $24.90

HOME TELEPHONE SERVICE IS AVAILABLE

Posted By on February 8, 2013

                     HOME TELEPHONE SERVICE NOW AVAILABLE

(Gualala & Sea Ranch areas)

Starting at $29.95 if bundled with Hi Speed Internet or Basic TV  Package

 

Central Valley Cable

“Your Local Link to the World”

We’ll soon be scheduling appointments!!!

Bundle Triple Play Packages for as LOW as $80.00* per month

CENTRAL VALLEY CABLE is the only local area provider of Digital TV, High Speed Internet Service and VoIP Home Telephone Service. CVC has been serving Gualala and The Sea Ranch since 2000, and now provides Wireless Internet Service to areas in Point Arena, Manchester and Elk with internet speeds up to 5meg download. Live Technical Support is available 24 hours a day, 365 days a year.

CVC offers multiple package discounts and NO binding contracts. You can get up to date information on all of Central Valley Cable services, prices and upcoming projects online at www.cvcca.com or by calling the local friendly staff. (707) 884-4111

*plus applicable taxes and fees

OUR DIGITAL PHONE SERVICE IS PRICED TO FIT YOUR NEEDS.  IT IS WHAT IS CALLED A VOIP (VOICE OVER INTERNET PROTOCAL) SYSTEM.  IT WORKS THROUGH THE INTERNET USING PACKET TECHNOLOGY.  SIMPLY PUT, YOU GET CLEAR AND SECURE DIGITAL QUALITY.

 UNLIMITED: UNLIMITED LOCAL AND LONG DISTANCE ANYWHERE IN THE UNITED STATES AND CANADA.

 

               Un-bundled Phone service            Bundled with 1 or more services

UNLIMITED…………$59.95………………………………………………$29.95

FEATURES INCLUDED FREE:

CALL WAITING

CALLER ID

CALL FORWARDING

VOICEMAIL

THREE WAY CALLING

FREE  REMOTE  MESSAGE  RETRIEVAL  FROM ANY  PHONE  ANYWHERE.

MESSAGE RETRIEVAL FROM EMAIL AS WAVE FILE

ALL OF THESE FEATURES CAN BE DONE FROM YOUR PHONE OR VIA THE INTERNET.  THE FREEDOM TO CONTROL THESE FEATURES FROM THE INTERNET ANYWHERE IN THE WORLD CAN BE VERY USEFULL.  BEFORE YOU LEAVE YOU ENTER THE NUMBER YOU WANT TO FORWARD TO.  YOU CAN GET ON THE INTERNET, LOGIN TO THE WEBSITE AND CHANGE THE NUMBER YOU WISH TO FORWARD TO.YOU CAN PROGRAM IT TO FORWARD TO AS MANY AS FIVE DIFFERENT NUMBERS.  YOU CAN LISTEN TO YOUR CALLS FROM ANY COMPUTER OR HAVE THE MESSAGE FORWARDED TO YOUR EMAIL.  YOU CAN ALSO SET IT TO FORWARD ONLY CALLS FROM A CERTAIN NUMBER, THE REST GO TO VOICEMAIL.

NEW EMAIL & TECH SUPPORT TEAM IS UP AND RUNNING

Posted By on November 6, 2012

ALL SEA RANCH AND GUALALA CENTRAL VALLEY CABLE INTERNET CUSTOMERS MUST LOG ON TO THE  http://myaccount.cvcca.com WEBSITE.

Enter your cvcca address and temporary password. From there, you will be able to edit or change your password as well as forward your email to another address if you choose.

IBBS is your new Technical Support, and  is available 24 hours a day, 7 days a week, 365 days a year. You can reach them at 1-855-237-3457. 

 

 

NEW INTERNET TECH. SUPPORT and EMAIL INFORMATION

Posted By on October 11, 2012

http://myaccount.cvcca.com

Between midnight of October 23, 2012 and 6am October 24, 2012, CVC will begin the transition to our new technical support partner IBBS. This transition is being done to provide CVC customers with technical support 24/7/365.

Due to this transition all customers will receive an email address under the cvcca.com domain on the day of the transition. (10-24-12) This change will be done during the maintenance window between midnight and 6 am, and we anticipate no more than an hour loss of service.

The new email address will begin with the same prefix that we currently have for each customer in our system now, and end in the cvcca.com (example: johndoe@yahoo.com will become johndoe@cvcca.com) There will be a randomly generated password for each account and our technical support team at IBBS will assist you in accessing, changing passwords, setting up forwarding, etc. by contacting them at  1-855-237-3457  after the transition is completed. 

By clicking the “my account”  link, you will be able to view your account, track your internet bandwidth usage, check and maintain your email, trouble shoot internet issues, and find out what new projects Central Valley Cable is working on.
Use this link ,http://myaccount.cvcca.com to set up your email address and password. You will find many tech support items and the phone numbers to speak to someone directly.

This email address is required for Internet account bandwidth monitoring and system generated emails.

Anyone/Everyone wishing to keep your MCN email address, must contact MCN directly. There will be a $2.50 per month charge by MCN to keep this email active after 30 days from the date of the transition.

CVC, MCN and IBBS are working together to insure a smooth transition.

 

RATE CHANGES FOR TV SUBSCRIBERS APRIL 1, 2012

Posted By on March 8, 2012

EFFECTIVE APRIL 1, 2012

 

Due to the overwhelming increase in prices from our Broadcast providers, Central Valley Cable needs to increase the charges for Basic TV Service, Senior Basic and LifeLine Services.

BASIC TV SERVICE :          $54.99

SENIOR BASIC TV:              $52.99

LIFELINE BASIC:                 $24.99

All other rates will remain the same.

Ask about E-Mail Statements!!!!