BANDWIDTH ON THE COAST PROJECT COMPLETED!!!

Posted By on March 17, 2011

On Tuesday March 15th Central Valley Cable TV, (CVC) successfully completed it’s microwave backhaul link from Santa Rosa, Ca. to its facilities on Fish Rock Rd in Gualala. The link has been licensed for 100 Mbps of bandwidth and is scalable up to 250 Mbps. The additional bandwidth will allow for CVC to expand it’s service area to fill the void left by Esplanade, and beyond. CVC is in the process of ordering equipment and securing facilities for the expansion.

Weather permitting, CVC expects to begin offering service just north of it’s existing footprint within weeks continuing northward with project completion expected by month end of April.

Check back for more information regarding CVC’s services and continued updates as the project gets underway.

Letter to all CVC Data Subscribers

Posted By on March 17, 2011

March 17, 2011

Open Letter to All CVC Data subscribers,

After months of planning, licensing, constructing, and testing, Central Valley Cable TV (CVC) has completed its microwave link from Santa Rosa. The link is designed to carry up to 250 Mbps of Internet traffic and is currently licensed at 100 Mbps.

Prior to completion, CVC had acquired all available bandwidth in Gualala/TSR via T1 lines.

The demands on CVC’s limited capacity due to increasing subscriber levels, increased usage from the existing subscriber base, and our efforts to facilitate those residents and businesses left without Internet in the wake of Esplanade’s service going dark , made it difficult to provide the quality of service you were accustomed to.

Your patience and understanding has been and is greatly appreciated!

CVC is now positioned to match current and future demand for years to come.

We will also be sending an e-mail survey to our customer base regarding future Internet decisions.

Sincerely,

Central Valley Cable Management and Staff

Backhaul Project Update

Posted By on March 10, 2011

BACKHAUL FROM SANTA ROSA TO FISH ROCK

During the past couple of months, CVC has been building a backhaul from Santa Rosa to Mohrhardt tower and then to the tower on Fish Rock Rd. with the intention of adding substantial bandwidth to the area.
The target date of completion was first part of February, but with electronic equipment and weather, a target is just what that is. There has been a considerable amount of man hours and money put into this project, and we are very excited to be reaching the completion soon.
During a recent break in the weather we were able to climb the Mohrhardt tower and as suspected, the radio between Cazadero and Fishrock failed. A replacement radio is on it’s way from Exhalt and during the next break in the weather the radio will be replaced.
The testing on the link between Cazadero and Santa Rosa has been completed and is working well.
Once the new radio is installed, testing will commence on the Cazadero to Fishrock link after which we’ll begin moving portions of the subscriber base over to the new link. We’ll keep you posted on our progress. 

 

ACCEPTABLE USE POLICY 2011

Posted By on February 3, 2011

CENTRAL VALLEY CABLE TV’s ACCEPTABLE USE POLICY

This is a brief summary to the accepted use on the High Speed Internet. You can read the AUP in it’s entirety by clicking on the link to the attachment. This can also be obtained at our office during business hours.

2.0 Bandwidth/Network Traffic and Other Limitations
2.1.  CVC provides various levels of residential and commercial broadband services:

1. The varying levels of service are defined by pricing, upload and downloaded speed maximums, and the amount of data (traffic) allowed in a monthly period.

2. All subscribers must comply with the bandwidth/network traffic, data storage and other limitations of the services.

3. Users must ensure that their activity does not improperly restrict, inhibit or degrade any other customer’s use of the Services, nor represent an unusually large burden on the network.

4. CVC’s Internet service provides bandwidth which is shared by its subscribers.

5. Peak usage can and will affect overall speeds available during high demand periods.

6.    Any customer consistently exceeding the service level guidelines will be contacted and, should the usage abuse continue, be offered a level of service more closely matching their needs, be subject to reductions in their maximum speed settings, or be denied service.

 

The guidelines for Bandwidth/Network Traffic Usage/month for each service package are as follows:

  • Super Lite – 384 KBPS x 384 KBPS maximum speeds and total traffic (upload and download) totaling 10 Gigabytes per month.
  • Lite — 512 KBPS x 384 KBPS maximum speeds and total traffic (upload and download) totaling 15 Gigabytes per month.
  • Premium- 1Meg x 512 KBPS maximum speeds and total traffic (upload and download) totaling 20 Gigabytes per month.
  • Elite Residential  – 3 Meg x 1 Meg maximum speeds and total traffic (upload and download) totaling 30 Gigabytes per month.

Business Elite – 3 Meg x 1 Meg maximum speeds and total traffic (upload and download) totaling 100 Gigabytes per month

PLANNED CABLE SERVICE INTERRUPTION

Posted By on February 1, 2011

CENTRAL VALLEY CABLE – PLANNED SERVICE INTERRUPTION OF TV AND INTERNET SERVICES IN SEA RANCH

In an effort to provide our customers with the best possible service, CVC will have a contractor on site to install new equipment on Moonraker tower Friday, February 4, 2011.
This work is to be performed between 1:00pm and 3pm, and will take approximately one hour. This work will effect both TV and Internet services throughout the entire Sea Ranch.

We apologize for the inconvenience, and we appreciate your patience. We are looking forward to the completion of this project by late February.

 

STORM DAMAGE UPDATE

Posted By on January 6, 2011

Storms that hit the north coast in California on December 29th & 30th, left Central Valley Cable technicians facing horrible climbing conditions to repair equipment that was struck by lightning. After climbing in the cold rain and winds reaching gusts up to 45 mph, a small part called an LNA (Low Noise Amplifier) was retrieved that was obviously burnt by the strike. The new part was over-nighted via UPS and installed the next day. When the new part was installed, there was more damage then originally seen.

At first, it was thought to be the microwave receiver that had gone out. We ordered one right away to be sent over night (UPS) and the delivery was delayed due to weather conditions. Now it’s Jan. 5, 2011, the new receiver has been installed, and the problem is still persisting. With close examination, Dave Ramsey (CVC Plant Manager) found that the lightning strike put a hole big enough for water/moisture to seep into the copper Wave Guide causing immediate corrosion making analog channels very grainy and many digital
channels pixeling or “One Moment Please” messages in place of video.

At this moment, we are waiting to hear from the contractor that will install the new Wave Guide. We should have an update on the estimated time of repair by tomorrow (Thursday 1/6/11) afternoon. There is a lot that has and will go into the repair of this equipment. Please know that the entire staff at Central Valley Cable is as frustrated as its customers. We appreciate your patience and will be issuing some credits and/or premium channels to compensate  for your service interruption when this issue is resolved.

Please check back or call our office during business hours for an update.
There are still several digital channels working. Try channel 307,342,441. There are more, channel up or down to find them.

Please check out the pictures of the equipment that has come down so far.
Again, thank you for your patience.


INTERNET SUBSCRIBER UPDATE

Posted By on December 1, 2010

November 2010

To:  All Central Valley Cable TV (CVC TV) Internet Customers,

CVC TV’s Internet bandwidth pipe has been at the same capacity since May of 2009.  Since May 09 there has been  no additional bandwidth available. CVC has had pending applications for bandwidth with AT&T on the Mendocino County side of its operations and with Verizon on the Sonoma County side of its operations for years. It does not appear any bandwidth will be available to CVC TV for some time. (latest word from Verizon is summer 2011 at the earliest and AT&T will not commit to any dates)

 

Growth in CVC’s Internet subscribership in 2010 has far exceeded our forecasts. To alleviate the demand on its existing bandwidth at peak usage and to position CVC for future growth, continuing the waiting game on AT&T and Verizon is no longer an option. This  summer CVC began planning and is now in the construction stages of building its own microwave bandwidth backhaul link from Santa Rosa to Gualala.  The link will be FCC licensed, with “carrier” grade equipment and have enough capacity to increase CVC’s bandwidth more than 10 fold.

 

At present the license is in the 30 day public notice window at the FCC, the tower lease agreements have been executed, the equipment has been ordered and contract installation bids have been solicited.  Assuming no licensing hiccups and cooperation from Mother Nature, the link should up and operational within 60 days. (hopefully sooner). Once completed CVC will have the flexibility to offer ever increasing speeds with ever increasing reliability.

 

Reducing the levels of speeds offered or grandfathering our current subscriber base and  offering only lower speeds to new customers was not considered an acceptable alternative.  Your patience over the upcoming Holidays (as useage peaks) is greatly appreciated.

 

 

Very Truly Yours,

 

The Entire Staff at Central Valley Cable TV

New CVC Blog Address

Posted By on October 27, 2010

Please note:

The Central Valley Cable blog site can now be found at cvc.mcnblogs.org

thanks.

WELCOME TO CENTRAL VALLEY CABLE

Posted By on October 26, 2010

The staff at Central Valley Cable is happy to offer this page to our customers and neighbors who are looking for local cable and Internet information. It’s the first step toward getting answers to the services we provide: prices of our services, current projects, future projects & plans of our system, as well as service issues and problems that may be currently effecting certain areas of the system.

If you have any questions or problems with your service, please contact our office at

707-884-4111.

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December 4,2007

Working our way through the system, we are finding alot of strange artifacts in pedestals, vaults, underground and aerial, not to mention the customers that have taken it upon themselves to do their own “quick fix” ideas, that may be of some interest to those of you with questions why the service has not been quite “up to par” lately. We have posted some pictures on this site to share our recent finds.You can view these by clicking on the “Plant Issues???” link in the left column on this page. You can click each pic for more info. This, along with the weather changes and just plain ‘ol “good timing”, we have found ourselves in the situation to do some much needed plant maintenance.We appreciate your patience during this time, and want to assure you that “GREAT THINGS ARE COMING YOUR WAY”!!!  Please check back regularly. We will keep you posted on our progress and developments ahead.

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You can view our CHANNEL LINEUP and the SERVICES and PRICES by clicking on the link to them in the right column.

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PLANNED PLANT MAINTENANCE

We have scheduled plant maintenance on Wednesday and Thursday each week. Please click on the link in the right column to find out where we are this week. We will try to plan this maintenance a few weeks in advance to keep our customers informed of any work going on in their area. If you know of system problems please call our office to inform the staff.

CVC ACCEPTABLE USE POLICY

Posted By on August 18, 2010

CENTRAL VALLEY CABLE TV’s ACCEPTABLE USE POLICY

This is a brief summary to the accepted use on the High Speed Internet. You can read the AUP in it’s entirety by clicking on the link to the attachment. This can also be obtained at our office during business hours.

2.0 Bandwidth/Network Traffic and Other Limitations
2.1.  CVC provides various levels of residential and commercial broadband services. The varying levels of service are defined by pricing, upload and downloaded speed maximums, and the amount of data (traffic) allowed in a monthly period.  All subscribers must comply with the bandwidth/network traffic, data storage and other limitations of the services. Users must ensure that their activity does not improperly restrict, inhibit or degrade any other customer’s use of the Services, nor represent an unusually large burden on the network.  CVC’s Internet service provides bandwidth which is shared by its subscribers. Peak usage can and will affect overall speeds available during high demand periods. Any customer consistently exceeding the service level guidelines will be contacted and, should the usage abuse continue, be offered a level of service more closely matching their needs, be subject to reductions in their maximum speed settings, or be denied service.

The guidelines for Bandwidth/Network Traffic Usage/month for each service package are as follows:

  • Super Lite – 384 KBPS x 384 KBPS maximum speeds and total traffic (upload and download) totaling 10 Gigabytes per month.
  • Lite — 512 KBPS x 384 KBPS maximum speeds and total traffic (upload and download) totaling 15 Gigabytes per month.
  • Premium- 1Meg x 512 KBPS maximum speeds and total traffic (upload and download) totaling 20 Gigabytes per month.
  • Elite Residential – 3 Meg x 1 Meg maximum speeds and total traffic (upload and download) totaling 30 Gigabytes per month.
  • Business Elite – 3 Meg x 1 Meg maximum speeds and total traffic (upload and download) totaling 100 Gigabytes per month