CENTRAL VALLEY CABLE OFFERS 3MEG/1MEG HIGH SPEED!!!

Posted By on November 18, 2009

WE ARE PROUD TO OFFER OUR 3 MEG / 1 MEG HIGH SPEED INTERNET
TO OUR WIRELESS AND 2/WAY INTERNET CUSTOMERS ON THE SEA
RANCH AND GUALALA!!!

CALL OUR OFFICE TO UPGRADE OR SIGN UP TODAY!!! SPEND THE
HOLIDAYS ON HIGH SPEED!!!

707-884-4111

CVC Frequently Asked Questions

Posted By on October 5, 2009

CENTRAL VALLEY CABLE TV (CVC)
FAQ’s – Frequently Asked Questions

What digital platform is being deployed? Motorola’s H.I.T.S. (head-end in the sky) Platform. Specifically the HITS QT+ platform. The platform was developed to provide small cable systems an affordable digital solution by minimizing the equipment required locally and placing the infrastructure “in the sky”. The platform provides national provisioning and control and places encryption and control within the DCT (digital converter terminal).

What are the biggest changes we’ll encounter? Other than “lifeline” off air tier subscribers, all television sets will require a DCT (digital converter terminal). This is the single largest capital expenditure for CVC and will result in an add on charge per month for each box beyond the box provided on the “primary” television which will be provided without charge. CVC has worked a deal with an equipment provider to supply reconditioned DCT’s at half of the original retail cost allowing CVC to offer the DCT’s at a per monthly charge of approx: 60% of what our competition charges. (approx $2.95 vs $4.95) for the standard digital box and approx $5.95 vs the $10 the competition charges for a High Definition Box with DVR capabilities)

How do we get from here (analog) to there (digital)? The largest obstacle is the deployment of DCT’s to every TV and properly communicating with our subscribers as analog channels go dark and reappear  digitally. Unfortunately CVC does not have enough Bandwidth to simply launch everything in digital while maintaining the existing Analog line-up. CVC will maintain its existing Analog guide on Channel __ and add a digital guide viewable from every DCT. In the event an existing channel is not in its normal place simply consult the digital guide and find its new location on the digital line-up. Newly launched channels may appear on the guide before they appear on the digital line-up. Please be patient as the new channels are activated. The plan is to deploy the boxes “wide open” making all channels available for viewing for a period of time to allow our subscribers to get familiar with the new offerings. We anticipate box installation to be accomplished by a combination of  self installation by picking up the DCT’s and self installing them using provided installation instructions and where necessary by scheduled installation by our technical staff. (no charge).

My TV is “cable card” enabled will I require a DCT? No. We can provide you a cable card (approx $50) and authorize your programming through the HITS provisioning system. The shortfall of using a cable card is the inability to utilize the full capabilities of the digital guide which requires hardware and software built into the DCT’s.

What affect on picture and sound quality will be evident post Analog to Digital Conversion? In an Analog environment pictures fade when problems occur. As the problem gets worse so does the picture. In a Digital environment the picture is either there or its not. If its there the quality is good. Problems in the digital environment will appear as “tiling” errors and “freeze frame” before the picture disappears.

Sound Quality: Digital sound is “cleaner” than analog and will perform better in higher quality TV sets and home theater systems.

 

What can we expected compared to CVC’s competition as to pricing and offerings? CVC, based on its size, will always be at an economic disadvantage regarding its offerings as CVC’s costs are spread amongst a few hundred subscribers and our competitors across millions ? Our competitors also enjoy significant volume discounts from the programmers CVC does not. That being said, CVC has and will continue to be competitive on price and finally on service offerings. CVC’s local operations employing local people, acquiring its materials and services locally affords it much better response times to handle emergencies when they occur. Our local touch also provides us benefits regarding local programming our national competitors do not share. (local emergency alert capabilities, local play back capabilities of local governmental meetings, the community bulletin board, etc).

CVC Customer Update 9/2009

Posted By on October 5, 2009

September 2009

Valued Customer,

Video Platform Conversion:
 
At long last the conversion from Analog to Digital video is at hand.
The process has been slowed by plant, economic, equipment and a few
remaining contractual issues. Versus any further delays, a schedule is
in place and its “full speed ahead”.   Digital box roll-out and billing
and head-end equipment upgrades will be completed in September with a
go live date occurring in October. The new digital platform allows 10
channels to be “compressed” into the same bandwidth as a single
existing analog channel allowing for several new channels/services to
be launched. Posted
in this CVC Blog is a list of FAQ’s (frequently asked questions)
created to help explain the process and a tentative lineup. (Final line
up will change). We expect (may be appropriate here to thank you in
advance for your patience) to accomplish the following in as short a
time as possible while keeping service disruptions to a minimum:

1)    Convert all existing analog channels carried to digital.       
       (as available on the HITS digital platform)

2)    Launch several new channels and services.

3)    Reposition our offerings to provide additional  levels of service at varying     economic price points.

The post conversion offerings will include: (final pricing will be dependent on final contracts)
—   A “lifeline” level of service including approx: 11  Bay Area off-air networks and an analog guide priced at approx. $20/mo.
—  
A digital “basic” level of service which closely matches the current
line-up and pricing for subscribers satisfied with the current
offerings and price levels. (approx 73 channels)–   An expanded digital tier offering an additional 34 channels  for an additional $12 to $15/mo.
—  
A High Definition Tier including the “big four” networks (ABC, NBC,
CBS, & FOX) in High Definition along with several sports , movie,
and other news and entertainment channels. This tier will be launched
with 20 HD channels and grow as more channels become available in HD
format
—   DVR (Digital Video Recorder) capabilities.
—   Full slate of digital music. (42 channels in all formats) included in the digital offerings.
—  
Expanded premium movie channels. 7 additional channels on the existing
HBO and Cinemax offerings and the launching of Showtime, The Movie
Channel, Starz, & Encore.
—   A full slate of PPV (pay per view) channels (approx:   channels) First run movies, sporting.

Getting
from “here to there” involves a number of firsts for our technical and
general and administrative staff. We are confident we’re up to the
challenge and along with your cooperation and patience expect to
accomplish our goals in short order with a minimum of service
disruptions.

           Very Truly Yours,

The Entire Central Valley Cable TV (CVC) Staff


PLEASE NOTE: Cable customers will need to have a converter to continue to receive their signals.

DATES for cable TV customers to pick up their required digital converter:
Gualala Customers  >> 10/5/09  thru  10/9/09
Sea Ranch Customers  >> 10/12/09  thru  10/16/09

CENTRAL VALLEY CABLE TV DIGITAL VIDEO LAUNCH

Posted By on October 2, 2009

CENTRAL VALLEY CABLE IS LAUNCHING DIGITAL TELEVISION!!! 

All customers that receive television service through Central Valley Cable will need a converter box to receive channels over 13. When the digital video is launched, any TV that doesn't have a converter box will only be able to receive channel  2 – 13.

Information was sent out to all CENTRAL VALLEY CABLE customers on October 1, 2009 describing in detail all of the changes and instructions how to make the transition. We will be posting a copy of all information on this site. Any further questions can be answered by calling the office at (707) 884-4111, or by stopping by during business hours 8:30am – 5:00pm Monday through Friday at 38951 So. Hwy One in Gualala.

Thank You

IS HIGH SPEED 2/WAY INTERNET ON YOUR STREET?

Posted By on March 23, 2009

IS HIGHSPEED 2/WAY INTERNET ON YOUR STREET???

We have expanded the 2/way High Speed Internet in the Sea Ranch. Please check the link to 2/way High Speed Access Areas to find out if you can sign up and enjoy surfing the net.

You can check out all of CVC's Services and Prices by clicking on that link. Please contact our office with any questions.

We have recently increased the speeds for all of our High Speed Internet packages without having to raise the prices. We have also added a lower priced package to accomodate our customers that are currently wanting to switch over from the 1/way and the wireless services without a rate increase. This package is available to anyone requesting this speed of internet service.

PLANNED SCHEDULED OUTAGE 01/27/09

Posted By on January 26, 2009

01/27/09  SCHEDULED OUTAGE ON THE SEA RANCH

We have planned a scheduled outage on The Sea Ranch on Tueday Jan. 27, 2009.This will effect TV and Internet services. We are installing new equipment related to upgrading the system in preparation for the upcoming changes to the cable and internet. We appologize for the inconvenience this causes, and look forward to the benefits this work will bring to all of our customers. Thank you for your patience.

PLANNED OUTAGE 01/21/2009

Posted By on January 17, 2009

CENTRAL VALLEY CABLE HAS A PLANNED OUTAGE SCHEDULED WEDNESDAY, 01/21/2009.

We are doing some upgrading to the the system on Wednesday January 21st, 2009 that will cause some interruption to the TV & Internet Services on The Sea Ranch throughout the day starting at approximately 9am. We hope to have everything back up and running by mid-afternoon.

Thank you for your patience during these upgrades and maintenance.

 

FM RADIO COURTESY SERVICES

Posted By on November 14, 2008

FM RADIO COURTESY SERVICES

The FM Radio services that Central Valley Cable provides to our customers is a courtesy service for our TV Cable subscribers only. Because of he upcoming launch of our digital services and the expansion of our Highspeed 2/way Internet, we have been doing a system wide audit and have found that many people who have internet with CVC have found a way to give themselves free television. We have began trapping all subscribers with internet services only so that not just these select individuals are allowed the free (no cost) extras that most of our customers are paying for. Unfortunately, this has also trapped the FM Booster out as well, meaning that unless you are a television subscriber, you will no longer have the courtesy FM Radio Stations.

It saddens all that are affected by the “One Bad Apple” that ruins the whole bunch.

Please contact Central Valley Cable if you would like to add Basic Cable TV Services to your account.

FEBRUARY 2009 ANALOG TO DIGITAL CONVERSION

Posted By on November 14, 2008

FEBRUARY 2009 ANALOG TO DIGITAL CONVERSION

The upcoming deadline of February 2009 wherein the off-air broadcasters are required to turn back to the FCC (Federal Communications Commission) their analog frequencies and begin 100% digital broadcasts will have NO affect on CVC's ability to provide you these services. Since 2006 CVC has received the off-air signals via satellite, in digital format. No additional equipment is needed by CVC's customers.

 

New local speed test

Posted By on November 4, 2008

There is a new speed test that is local! – hosted at the CVC headend.

This is a useful place to test your speed with out the congestion of the Internet!

Just go here: Speedtest

Please keep in mind that these tests are subjective, and are subject to change from time to time.

PS – you have to be an MCN / CVC customer on an approved IP space to use this!

So if you have High speed 2 Way cable, 1 Way Cable or Wireless – go check it out!

If not give us a call today and become a customer! -707-884-4111